Designed a new organizational structure, carry out job analysis, determine optimal number of jobs, write job descriptions and specifications, carry out job evaluation,grading and prepare and recommend salary structure for the Tana Water Services Board (Jan-March 2006)
Trained staff of Tana Water Service Board on Customer Service (Jan 12-13, 2006)
Facilitated development and wrote the strategic for 2006/6-2009/10 and developed new organizational structure, carried out job analysis, determined optimal number of jobs, wrote job descriptions and specifications, carry out job evaluation, grading and prepare and recommend salary structure and developing ICT policy for the National Water and Pipeline Corporation of Kenya (Sept. 2005-February 2006).
Facilitated a workshop on Performance Management to prepare and sign performance contracts for the Nairobi Water Company on 8-10 September 2005 at Garden Hotel, Machakos.
Working with Losai Management Ltd, proposed institutional and management mechanisms for the improvement of water and sanitation services in informal settlements in Kisumu Municipality, Kenya, under a contract from the Water and Sanitation Program of the World Bank (March -July, 2005)
Designed and wrote a human resource policy manual complete with employee terms and conditions of service for the Muramati Districts Tea Growers SACCO Society, one of the largest and most successful farmers' cooperatives in Kenya.
Facilitated a change management programme for Tanga Urban Water Supply and Sewerage Authority in December 2004. The programme involved training for Board members and senior management staff.
Working with Gath Management Limited, a firm specializing in Water and Sanitation Engineering and Management, Kicher and Associates was subcontracted and successfully completed institutional and human resource consulting assignment which is part of the on-going water sector reform programme of the Government of Kenya. The outputs of this assignment included organizational structures of Nairobi Water Services Board and Nairobi City Water and Sewerage Company, job descriptions, job specifications, person specifications and key (director) level staff recruited
Kicher and Associates undertook the capacity building sub-component of the Tanzania Government's Urban Sector Reform Programme (USRP). The programme targeted selected Municipalities and Water and Sewerage Authorities. Funded by the IDA, the training in management organization and human resource development project, which targeted the senior and middle level managers, sought to build the capacities of Municipalities and Water and Sewerage Authorities to be able to manage the infrastructure that has been put in place, and to improve the efficiency and effectiveness in service delivery. The training included design of performance management systems and implementation and aspects of services, which could be outsourced, commercialized, privatized or run jointly with the private sector. The assignment involved carrying out training needs, developing training materials, and delivering training to 320 senior and middle level managers over a period of 89 calendar days. The project was successfully completed in July 2003
For two years (1997/99), Kicher and Associates worked with FAS Consulting of Ireland and Know-How International of Dublin, with a branch office in Nairobi, to develop financial and training systems, curricula and training materials for the World Bank-financed Micro and Small Enterprise Training and Technology Project for the Kenya Ministry of Research Technical Training and Technology. The project targeted the small and micro-enterprise sector in both rural and urban communities in Kenya. Kicher & Associates' specific role was to develop and facilitate the implementation and institutionalisation of training audit systems.
Working with SimbaNet of Dar Es Salaam for Uganda's Ministry of Finance, Economic Planning and Development reform program, The Second Economic and Finance Management Project (EFMP II), as a change management specialist, Kicher and Associates completed a needs assessment, training and documentation for the facilitation of change within the Ministry.
Trained accounting and procurement staff of Kenyatta National Hospital on procurement, supplies, storage, issues, disposal and accounting in 2001.
Kicher and Associates was engaged by an agency in the Office of the President to facilitate reforms in year 2000 to 2001 through change management training, restructuring, job evaluation and staff recruitment.
Working under the auspices of the GTZ-supported Urban Water and Sanitation Project (UWASAM), Kicher & Associates facilitated the preparation of the project's plan of operation for 1997. In addition Kicher & Associates reviewed water tariffs for one of the municipalities, which was in the process of commercializing its water and sewerage services under the same project. The principal consultant of Kicher & Associates underwent GTZ-sponsored training in workshop moderation as well as strategic planning (ZOPP) techniques.